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Q:
we have just booked a ncl cruise and we payed service charges when booking.will we be charged again at the end of our cruise.
Submitted by:cohen, coalville on 13th Aug 2008
Subject: NCL Cruises/Norwegian Jade ![]() 1 2 Next»
Answer
by witchell, blackwood (30 Sep 08 15:57)
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a QUESTION by cohen (13 Aug 08 21:45)
we have just returned from the norwegian jade. so many disgruntled people on board. not only the fact that the service charges are taken before you sail but you will be charge 10 dollars to exchange money on the ship (£5.--plus) each time. Should you be travelling to Turkey, the ship organises the visa to enter which costs 20 dollars, but also charge $15 dollars administration fee ( for two people that amounts to 70 dollars!!!) and by the way - you will be asked to disembark at 8 a m. no matter what time your flight leaves for home. we had an eith hour wait at the airport.
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Answer
by Matt, Ilkley (16 Aug 08 01:01)
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a QUESTION by cohen (13 Aug 08 21:45)
I will say this over and over again, NEVER tip until you have received a good service! Why on earth do people feel they have to pay BEFORE they even board a ship! Would you telephone a restaurant, book a table and then say meekly, I'd like to tip before I receive my meal. Think not! By the way check out cruise news on 'Tipping'
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Answer
by Robinson, Wickford (15 Aug 08 13:50)
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a QUESTION by cohen (13 Aug 08 21:45)
No you will not. They charge up front because you have free style dinning and a different waiter for most meals. Just because you have paid up front, dont forget that if service is not what you expect in an area, say your cabin, you can go to customer services and have the charge removed.
David and Joy.
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Answer
by Butler, Southampton (14 Aug 08 23:37)
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a QUESTION by cohen (13 Aug 08 21:45)
We recently cruised with N.C.L on Norwegian Jade and on the second to last day there were a lot of people queueing to have there tips removed and it was not just the Brits either they didnt like it but took them off.I would return to the travel agent and ask for a refund and if you receive good service leave them on the bill.
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Answer
by Taylor, Loughborough (14 Aug 08 15:11)
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a QUESTION by cohen (13 Aug 08 21:45)
It's a ridiculous procedure and you should asked that it be removed. It's simply a way of the cruise line to make more money out of you. Personally, I would never book with any company that applied this policy. It is simply not correct that it reduces your bill at the end of the cruise - rather it doesn't add to it - but then tipping should always be voluntary, not compulsary. You will see this view is shared by a large majority in the recent forum on tipping.
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by Neil and Ida Down, Southampton (14 Aug 08 20:11)
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an ANSWER by Taylor (14 Aug 08 15:11)
As I understand it gratuities are not negotiable on NCL ships and those who have paid them in advance recently have gained 5% because that is the amount the pound is down against the dollar so nothing ridiculous about it. If some people want to pay in advance who are you to say it is wrong, it's what they have chosen to do.
Tipping is used at the moment, as it has been for many years, if you see it is wrong how you break this system is a matter for conjecture but I have yet to have explained to me a way of getting the cruise lines to do away with it without someone, other than the cruise lines, coming off worse. Nice to see this old chestnut again. ..... Neil
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Question
by Goose, Wisbech (28 Aug 08 17:14)
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a COMMENT by Neil and Ida Down (14 Aug 08 20:11)
...I'm reading this with interest as we are booked on Jade next spring. I understand the tipping on Jade to be something different; a "service charge" in fact. I have no objection to tipping. I have sailed with companies where tipping is included; fine, but I prefer to tip where I see good service, so am I able to do this on Jade? i.e. have the service charge waived and tip as I see appropriate. Has anyone does this with NCL successfully? Advice appreciated; thanks... Mary
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by Taylor, Loughborough (15 Aug 08 10:50)
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a COMMENT by Neil and Ida Down (14 Aug 08 20:11)
Good to hear from you again Neil, (By the way, is Ida Down a joke? That's something that goes on a bed isn't it?)
Just to illustrate the point I'm making, can you, or anyone else for that matter, tell me who exactly benefits from the charges NCL make? I doubt that anyone knows precisely. Anyone who dishes out money willy nilly without any clear idea of who it goes to is quite mad in my opinion.
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by Kincaid, Derry (18 Aug 08 19:35)
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a COMMENT by Taylor (15 Aug 08 10:50)
We spoke to the staff about the gratuities, they told us that they go directly to the staff to bump up their very low wages, $600 per month. NCL do it this way so that all staff get tipped, as there is plenty behind the scenes who do not have the opportunity to get tipped. There is no employment law governing pay on most cruise ships so they pay staff what they want, NCL and RCL been two of them. I dont agree with this, I think all staff should be paid fairly but then the cost of cruises would be a lot more expensive and less attractive to customers. It is a basically a marketing tool. And if the service isnt good, you have the choice to remove it. But if you can afford to go on a cruise where you are waited on hand and foot, by staff who have no choice but to work on a ship for nine months at a time for very low pay, well, I hope people that remove gratuities realise how lucky they are in life.
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by Jim Taylor, Loughborough (19 Aug 08 09:12)
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a COMMENT by Kincaid (18 Aug 08 19:35)
Good to see that at least one person has made the effort to discover just whrere the tips go, but also good to see my opinion that no-one knows PRECISELY where and to whom the tips go. And is $600 per month really that bad when you have free board and lodging and no bills to pay?
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